ITMM 11: Business Enhancement
Just as effective processes were built for software development years ago, IT Maturity has created an
effective set of IT processes around business enhancement. This allows IT departments to focus on accelerating the business as opposed to commodity software development activities.
As an example, IT usually spends a great deal of time identifying detailed requirements, doing
development, and then testing to make sure each of the requirements are realized. However, more often than not business usage of many of the requirements is not realized. The IT Maturity Usage
Tracking tool focuses on the creation of mechanisms to track if usage is happening and is as intended. Additional, tools focus on determining if Business Benefit is be optimized from usage.
As another example, Business Comparison is one of the more innovation focused IT Maturity tools. It
utilizes the IT Maturity Business Functions Map which is a high-level map of all of the business functions that an enterprise does.
The Business Comparison tool creates automated search tools around employee login pages so that
whenever employees log in they see links to all different types of searches associated with the business function they are responsible for (e.g. patent searches, book searches, web page searches,
academic searches, and product searches). Employee usage of the links can be tracked.
Additionally, links to internal innovation process flow sites sit next to the search links so that
employees can input ideas for improvements along with following associated process steps for bringing those ideas through to fruition. Employee usage of the innovation process flow links can also
be tracked. In this way, processes are built to concretely bring all employees into the activity of enterprise improvement.
Seven tools will be discussed: Business Function Maps, Business Integrations, Usage Tracking, Usage Assessment, Business Value, Business Comparison, and Business Enhancement.
IT Maturity, Inc. (itmaturity.com, 866-614-6888, firstname.lastname@example.org) provides Enterprise Maturity,
Leadership, and Innovation training and services.
See the Business Enhancement webpage for more details.