Look to see
communications, and emerging complex computation to transform restaurant wait staff into concierge. Imagine the following advances:
Menus displayed on screens,
ubiquitously anywhere from the web or at numerous stations in the restaurant including at the table.
Orders taken via any type of computer input or via operators.
Menus crafted based on customer information such as dietary needs and common preparation preferences.
Orders delivered via automated delivery carts.
Entertainment and social meet-ups coordinated via websites and preprogrammed preferences.
Concierge staff roaming the restaurant making sure customer experience is pristine.
Imagine being in a
foreign city on business and a menu of food, entertainment, and meet-up combinations are provided to you based on your preferences. When you arrive at your venue of
choice your beverages and appetizers are ready in a location where people of similar interests are ready to socialize with you. Later both entertainment and food
appear to further enhance your experience.
Look to see
screens, keyboards, microphones, speakers, mice, touchscreens, gesture, and other devices to become un-tethered from desktops and laptops. The devices are what users
interface with. The current packaging of desktops and laptops will likely erode dramatically. Tablets and smartphones are quickly replacing them. However,
even these packagings are likely to be temporary. Only the interfaces are critical.
Whether in a vehicle, walking, at home, or at work, devices will be able to interact with users. Devices will provide medium of choice, whether the medium is a movie, album, photos, shared desktop, conference, class, or other. As users move the medium will be able to move with them to other devices.
inputs are likely to become more dominant. Thus, the term Voice Operating System. While many tasks can be handled via automation, look to see concierge services expand. When users interact with Voice Operating Systems, they will have the option to contact a concierge for further assistance. We already see this today in vehicle, security, and health services. Look to see this expand to the home, smartphones, as well as to general and specific help desks.
There are many
websites that help users optimize specific trips. As the two most critical factors of negotiation are time and options (this is discussed in detail in ITMM Vendor
Integration training), look to see these types of sites become significantly smarter.
Users will be able to
enter multiple destination preferences along with traveler options for when they can travel. Sites will be able to notify uses when optimum matches become available.
No longer will users need to do all of the detailed leg work and manage every aspect of their travel, intelligent agents will be able to do most of the grunt work.
There are many
disparate sites that provide information on what movies, television programs, sporting events, entertainment, classes, and other events are occurring. As these sites
become more intelligent and comprehensive, users will have significantly greater knowledge of what activities are available to them at any given time and location.
Sites are starting to appear that allow users to even create events.
This will significantly promote socialization and entertainment markets.
devices exist for in-home and in-vehicle safety and security. Look for these systems to expand. In home security systems will start taking on some of the
concierge activities that some vehicle security systems currently have.
likely be similarly enhanced. Cameras, sirens, 911 connections, and intelligent software with attacker detection, will be integrated and available when traversing
earlier in the text, there are websites where users can rent out their own homes for a few days, just like a hotel. Look to see this expand with property owners
with vacant space jumping into the fray.
As with any growing business activity,
services will appear to further foster growth. Services to provide cleaning, toiletries, bedding, and even hotel type furniture will become available. This will reduce
the effort needed in managing this type of short term rental. Banks with vacant properties may also enter the fray.
This will likely help to optimize housing space utilization across the community.
Home schooling is
steadily growing. Some school districts are starting to encompass this option to boost enrollment. Automated classes are becoming more and more prevalent. If you
can have a team of master teachers craft an interactive class that charts student progress and adapts to student needs, the need for direct teacher-student interaction
Our current system of public schools is
actually very new and novel from a human history perspective. Look to see education become significantly more automated and directed at individual needs as opposed to
forcing all students to progress at the same speed with the same timing.
Public schooling will
not disappear, but it will become very different, with only the activities that need significant supervision and interaction being retained. Costs should
significantly reduce as the need for identical lectures being done by hundreds of thousands of teachers in different locations being eliminated.
programs available to the general public are popping up every day with greater amounts of intelligence. Users are regularly able to run simulations in real time. These
programs will evolve to enabling users to run significantly more complex simulations based on historical data, interpretation of news, actions of major stock holders
and other advanced features.
Further, these intelligent investment
systems will become smarter than the best chess playing programs of today. They likely will even include fraud detection with automatic legal document creation
for cases against investment fraud perpetrators. Additionally, smart education systems will be included in these packages to better assure success of private investor.
The gap between the average professional
investment firm and the average private investor will likely shrink dramatically. Financial market games that have been played for centuries will likely disappear.
Look to see the
structure of this market to have a significant reshuffling as the general population starts having intelligent financial management served to it on a silver platter.
Newspaper and even
television markets are shrinking. Information technology is changing how entertainment is served on a continual basis. Not only does the consumer have a multitude of
new distribution channels for information and entertainment consumption, but new production and funding options are also appearing.
There are websites now available where
consumers can contribute funds to new medium production. This is part of a more general trend where Information Technology is facilitating the change of markets from
push to pull. Consumers will be able to pull for the production of content they are interested. This has the potential to spread to other markets such as fashion
There are many sites offering a multitude
of contract services such as book editing and publishing. Look to see this only increase. Middlemen in a multitude of fields will likely see their share of the market
drop if not completely disappear.
Imagine a new musician producing an album
via an integrated site that connects investors, contractors, distribution channels all based an a cappella recording.
In the morning the performance is
recorded, it gains significant interest by the evening, via social media sharing sites and associated media funding sites, that a go decision is made. Contractors are
lined up for supporting music, video, studio, artwork, and editing services, mostly to be done via online collaboration. Distribution channels and performance venues
are likewise set up via online sites with a consumer pull focus.
While there are no
popular websites that currently integrate all of this, there are many websites that cover most of the components. Look to ‘Executive Producer’ contracting
websites to become available where experts are available to help put the whole package together elegantly.
While most of the
current impact of Information Technology on the legal profession is based around administrative activities, look to see this change dramatically in coming years.
As with leadership, the most
dramatic changes will not be due to the creation of intelligent legal software but more on how IT can be integrated into legal activities to make the legal process more effective.
As with any business, the question must be
asked on what value lawyers provide. The term “Legal Services’ makes it obvious that a service is provided, not a product. What is the purpose of this
service? From the perspective of the IT Maturity Method legal services are primarily Integration services. Within the business environment, legal services facilitate
how the business integrates with vendors, partners, distributors, employees, consumers, and the government.
While legal services are currently often
focused on technicalities and associated machinations. Information Technology can help reorient this to a facilitation based focused. It is of far greater value
for businesses to seamlessly connect with their many varied integrations than to be mired in minor (or major) technical disagreements. This is discussed in greater
detail in ITMM Vendor Integration training.
As mentioned earlier the legal profession
will be dramatically impacted by other forms of automation such as autonomous vehicles. As vehicular accidents and traffic oriented arrests disappear, all associated
legal services and jobs will likewise disappear.
available to the public will likewise mature and further erode the size of the legal profession. Software for divorces and estate management will similarly start
focusing more on the service of facilitating transitions as opposed to disagreement technical details.
It is obvious from
earlier discussions of autonomous vehicles that government will be dramatically impacted. With the disappearance of all police, court, parole, and prison management
associated with vehicular accidents and arrests government will shrink dramatically. Further dramatic shrinkage will occur due to education automation.
‘Integration facilitation’ supplanting ‘fighting over legal technicalities’ will also impact government, as will smart security systems.
Information Technology is already
dramatically impacting government through the facilitation of administrative services. This includes the emergence of sharing of services between different
governments. This trend will continue in ways that are non-obvious. As software becomes smarter, helps integrate move individuals and associated activities, and better
educates the general public, the concept of government will transform in a fashion similar to the transformation of leadership and the legal profession discussed
The transformation will likely start small
and snowball to the large very quickly. Smaller cooperatives, associations, and local governments will start using more and more intelligent management, citizen
education, citizen participation, and fraud detection software. This will expand quickly to larger governments.
While it is true that this transformation
is currently happening piece by piece across the board, the question is of conceptual complexity. Smaller organizations are less complex and are more tractable to
As government becomes
less susceptible to fraud and manipulation, management will become more and more based on return to the community. For example, prison wardens will likely be rewarded
not by the size of their prisons, but instead on the amount of reduction of recidivism. For, the return (service) to the community is the safety being provided.
and gardens will not be the only parts of the home transformed by automation. As mentioned earlier, autonomous vehicles, and Voice Operating Systems will also affect
typical home layout.
transformations will occur as programmable thermostats evolve to smart home energy and security management. Sensors, actuators, and communication will be added to blinds, curtains, vents, lighting, windows, locks,
cameras, and water heaters to optimize home environmental control, energy consumption, and security.
intelligent integrated energy websites will mature to allow users to choose energy systems to optimize their energy usage, whether the optimum choice is traditional or alternative.
leadership, legal, and government, as IT matures the health market will likewise experience a major transformation. We already see the analysis of diagnostic data
being off-shored or handed off to intelligent systems.
However, the biggest transformation will
occur because of the conceptual transformation to a more integrated and service oriented view of health providers.
Currently we see sites that evaluate
doctors and other individual providers. Look to see this expand to insurance providers and other integrated health systems. Look to them being evaluated based
upon final results such survivability and general health as opposed to being evaluated based upon technical details.
transformation health/insurance systems that are balanced across nutrition-diet, exercise-lifestyle, allopathic medicine, and alternative medicine, to obtain best
results will likely thrive. It is very possible that as opposed to paying for gym membership, health/insurance system subscribers will gain credits for every gym visit.
tools in the personal care market have been around for many decades. These tools exist in both the home and in personal care centers such as hair dressers and tanning
salons. Look for these tools to become more intelligent.
Units in Hair Salons
will likely emerge to wash hair, massage heads, and trim shorter hair. These units will likely migrate to in home use. Additionally, other in-home massage and personal
care devices will become smarter and more prevalent.
While much of the
major transformation to occur with respect to communications will be due to telecommunications technological advances, Information Technology will play a significant
part in this transformation.
Wireless devices are becoming more and
more capable. They are starting to rival wired communication from the perspective of meeting consumer needs and desires. This transformation will continue, with first
local wireless capabilities meeting most needs and desires to eventually long distance wireless capabilities meeting most consumer needs and desires.
As this technology
continues to evolve, look for major shake ups in the telecommunications industry. If users can purchase inexpensive technologies where they no longer need a service to
do all of their communication globally, they won’t pay for expensive services.